Delivery and Loss & Breakage cover

We know there are lots of questions you may want to ask regarding the shipment of your bottles, hopefully we can answer them all below.

We use the finest quality packing materials and have an experienced team who are dedicated to providing the best service possible. You will receive tracking numbers from your relevant courier so you can monitor your shipment's progress.

We aim to deliver your bottles as quickly as possible, please be aware that it may take up to 14 working days from receiving your payment before your bottles are dispatched. We thank you for your patience.

If you would like to collect your bottles from the office in person, please note that we can't allow any collections before 10am. This is due to Scottish Licensing Laws.

 

DELIVERY

I live in the UK / EU – what are my shipping charges?

Please note that these charges apply for standard size bottles. Larger bottles and items may attract additional shipping fees. If you're purchasing mini bottles, you are advised to get in touch with us regarding the shipping costs.

All UK & EU costs incur VAT at 20%. This is included in the prices below.

1 bottle

2 bottles

3 bottles

4 bottles

5 bottles

6 bottles

7 bottles

8 bottles

9 bottles

10 bottles

£10.80

£15.60

£20.40

£25.20

£30.00

£34.80

£39.60

£44.40

£49.20

£54.00

£24.00

£28.80

£33.60

£38.40

£43.20

£48.00

£52.80

£57.60

£62.40

£67.20

UK 1st bottle is £10.80 and EU 1st bottle is £24.

The EU rates apply to our Norwegian customers, without the VAT.

Please note that if you are delivering to a bonded warehouse we require contact details for the receiver and the full address as most deliveries need to be booked in with them first. We are not responsible for refusal to take delivery and you may be charged for re-delivery costs.

 

Special Orkney delivery rates

We are currently trialling a delivery service to Orkney. The offer allows you to pay a flat rate of £12 for the delivery of as many bottles as you like! The only condition is that this delivery is currently every 3 months which allows you to build up a few more bottles. We will offer a central location for you to collect your bottles from (usually the Orkney Hotel) at a date which will confirmed with you.

 

If you don't want to wait for the delivery at the special rate, you can select the normal delivery options during the payment process.

 

I live in the US - what are my shipping charges?

Following an update from our US shippers the new list of states we are ship to are:

· Alaska

· California

· Connecticut

· Delaware

· Washington District of Columbia

· Florida

· Idaho

· Louisiana

· Maine

· Maryland

· Massachusetts

· Nebraska

· New Jersey

· New Mexico

· New York

· Oregon

· Rhode Island

· Texas

· Vermont

· Virginia

· Wyoming

We are unwilling to send your shipments out if it looks like there may be problems or hold ups. We would rather know that your bottles are here and safe rather than being held in suspension somewhere in a warehouse. If your state is not on the above list - we are unable to ship there at the moment.

If you are waiting to complete your payment pending the result of the shipping updates, please pay for the bottles and then we can sort the shipping as required. The sellers of your bottles will expect payment for them as all bids are final. If you do not wish to wait for a shipping resolution, we are happy to enter them straight back into auction on your behalf.

We appreciate your patience during this time, this situation is absolutely out of our control and we are just as frustrated as you are!

The address must have some one over 21 years of age to sign for the shipment, so we can't use PO boxes. We also can't send to schools or universities.

We have difficulties with military bases. It is possible to ship but please contact us before bidding.

We can ship up to 10 bottles at a time. We're happy to combine orders with friends and family who are bidding with us. You can store your bottles for up to 6 months free of charge to allow you to accumulate bottles.

Your shipping fees include all US taxes and FDA fees where applicable. This is the cost to your door.

Our costs are per bottle. See below for total costs, i.e shipping 2 bottles is £80 for both bottles. The prices below do not include Loss & Damage cover.

1

2

3

4

5

6

7

8

9

10

£70

£80

£90

£100

£110

£120

£130

£140

£150

£160

Once your shipment has cleared US customs we will contact you with a tracking number. This is an overnight service from customs so you won't have too long to wait!

Please note that due to the size of the and weight of the cask ends make shipping to the US a little more expensive. One cask end is £70. These will be billed separately.

I live in a country which isn't listed above, can you ship to me?

We can ship to most countries in the world but if you can't see your country below, please let us know where you are and we will see what we can do.

We currently ship regularly to:

Delivery to these countries is based on a volumetric cost. This means that your delivery charges are calculated according to the box size as well as weight. We will invoice you separately for these. Please get in touch for a quote.

Scotch Whisky Auctions are not liable for any customs fees which may be incurred in the destination country. You are liable for these and will be responsible for making sure they are paid correctly.

We have been asked by some buyers to falsify the values of the bottles on invoices to effect lower taxes and duties. We will absolutely not do this under any circumstance. The possible repercussions for you and us are not worth it!

 

I live in Canada or China, can you ship to me?

There remain some difficulties getting whisky into China and Canada, but we have been using a company called Mailboxes etc who are happy to provide that service. They can be expensive for single-item auction wins, so we're happy to store whiskies here until you have built up several wins, making the carriage more economical. The contact for Mailboxes etc in Glasgow is info@mbewoodlandsroad.co.uk.

For our Canadian customers, the option is there for you to use a US address to ship to if you have a sympathetic friend or relative who will receive the box for you! Our standard US rates and T&Cs apply.

 

I live in India, can you ship to me?

Unfortunately we are unable to ship directly to India due to the very strict licensing laws. Please get in touch and we will help where we can.

I live in Russia / Ukraine, can you ship to me?

At the moment we are unable to offer delivery to either of these countries due to restrictions in place by our couriers and the local laws. Please get in touch and we can discuss alternative options where applicable.

Do I need to ship my bottles straight away?

No you can store your bottles here free of charge for up to 6 months. After that a storage fee will apply. You can decide to enter your bottles back into auction at any time while storing them here.

Please note that payment for bottles, regardless of whether you are shipping them or storing them for delivery later, payment must be made within 7 days of the auction closing.

 

Does someone need to sign for my delivery?

Yes, all our packages require a signature by someone over 18 years old (for the UK) or over 21 years old (for the US).

You can opt to leave your delivery in a safe place, please leave instructions in the delivery options at the payment stage. If you opt to have your parcel left in a safe place, we cannot accept responsibility for any damages or loss. .

Please note that shipments in the US cannot be left and will have to be signed for.

UPS My Choice - for UK & EU customers

If your order is delivered via UPS, please do not select UPS My Choice. This will override our delivery instructions and mean that should something happen to your order, you are not covered by Loss & Breakage for any losses. If you need to make a change to your delivery, please call UPS directly or contact SWA to do this on your behalf.

Can I use my own courier for delivery?

Yes you can! We just charge an administration fee for the packaging. Please get in touch to discuss your options and we will be happy to help. Unfortunately we cannot accept any liability for damage once your courier has collected the bottles from us.

 

DAMAGES

I've received my order but a bottle is damaged. What happens now?

When opening your bottle, please ensure you gently deflate the airsac holding your bottle(s) before you attempt to pull the bottle out. If you fail to do so, you may cause the capsule to split and the cork to break. This type of damage is not covered under Loss & Breakage and SWA do not compensate for damage of this kind. Vintage corks are known to be more fragile and the pulling motion made when taking a bottle from an inflated airsac will increase the risk of damage.

Before you sign for a shipment, please check the condition of the boxes. If they are wet or damaged, please refuse the delivery and sign the courier's forms as necessary.

It is very important you get in touch with us as soon as possible along with photos of the damage. Please retain all original packaging.

We are unable to offer refunds for orders which sustain damage in transit that do not have Loss & Breakage cover.


Damage & Loss cover

We are now able to offer our UK & EU customers Loss & Breakage cover through our courier at a cost of 3% of the hammer price excluding postage. Please note the cover premium cost attracts VAT.

Please be aware that as all products sold through Scotch Whisky Auctions are second hand, we cannot guarantee or vouch for the way they've been previously stored. Therefore our Damage & Loss policy does not cover cork or capsule failure, we also cannot cover any cosmetic damage to bottle cartons or tins that occurs in transit.

If you do NOT want to take out cover, you must select that option at the checkout stage of the purchase.

Customers from all other countries are able to take out damage & breakage cover with Angels' Share Scotland Ltd at 3% of the hammer price (there will be no VAT applicable outside the UK)

Please view full terms & conditions and our Customer Service Policy

I've taken out loss & damage cover and one of my bottles is damaged/lost. What happens now?

Please retain all the original packaging that we sent your bottle(s) to you in and get in touch with us as soon as possible by email. You will need to supply us with photos of the damage and our packaging in order for us to be able to process a claim. If you fail to keep the original packaging, this may void any potential claim.

No refunds will be given if there is no evidence provided of the damage / breakage of the bottles. We are unable to accept claims where the cork on a bottle has caused the whisky to leak in transit. By bidding with us you acknowledge that these bottles are second hand goods and we can't guarantee the seals or corks. We make every effort to protect the bottles for transit. Cosmetic damage is not covered under Loss & Breakage - this includes dents, tears and creases to boxes/cases/tubes or issues that do not affect the safe consumption of the product.

Customers who have not received their order must notify us within 35 days of the despatch date. We are unable to submit a claim for lost deliveries after this time has elapsed.


How will I be refunded?

We will discuss this with you but either via the method of payment or as a credit against your account.

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