Service & Shipping update

Service & Shipping update

Following the update from the Scottish Government regarding COVID-19 restrictions, collections and drop offs at our Glasgow office continue to be by appointment only. Appointments can be booked online from within your My SWA account. If you require an appointment and cannot book online please call us on 0141 243 2585 or email us a message.

We are offering free contactless pick ups for bottles to be entered into the auction for over 10 bottles or collectively worth a minimum of £1000 across mainland UK. Find out more and check availability. Shipping may be subject to delays due to international restrictions although this has improved and some countries are not as of yet accepting shipments. Should you prefer to store your bottles here with us, you can do so through your SWA account. Find out more about long term storage here. We are working hard to get orders to you as quickly as possible.

UK SHIPPING - REMOTE AREA CHARGES

Where couriers charge a ‘remote area’ surcharge within the UK this will be incorporated into your shipping quote. Postcodes starting AB, CA, HS, IM, IV, KA, KW, LA, PA, PH, TR and ZE may incur the remote area charge and auto-checkout will no longer be available for some postcodes within these areas. If you live in an affected postcode a custom quote will be created for you manually and we strongly encourage shipments of 5 bottles or more for more economical shipping.

EU Shipping

We have updated our pricing structure for clarity for our EU customers - find our more here. If you have any questions about shipping to your destination please contact logistics@scotchwhiskyauctions.com.

Calendar Update & Fee Change

We strive for continual growth and improvement in the service we offer and to make our auctions the best they can be we have made some minor revisions to our auction schedule and fee structure.

Auction Schedule

Our auctions will still last 10 days (Friday until Sunday) but will now finish on the second Sunday of each month, rather than the first. Check out our new timetable here to make sure you never miss an auction.

Lot Fee

We have always aimed to be the most affordable option for selling your bottles and are still committed to this. As such we haven’t raised our lot fee for over 5 years, however in order to provide the best possible service going forward we are making a small increase from £5 to £6 per bottle from the 129th auction onwards, see here for more details.

US SHIPPING

We've updated our shipping rates for our US customers. Each custom quote will be calculated using volumetric weight, this means that your delivery charges are calculated according to the box size as well as actual weight. Find out more here.

US customers please note while shipping has recommenced this is still at a limited capacity. As a result of this there may be additional carriage fees applied by the courier to your shipment and we will include these in your custom shipping quote. We have no control over these additional charges as they are levied by the courier. If you have bottles stored here with us please contact us to discuss your options. View shipping info here.

FUEL CHARGES

Please note that in response to increasing fuel costs couriers may charge additional fees for European and world-wide shipments, where this is this case this will be advised on your custom quote for your shipment.

BREXIT - UPDATE FOR EU CUSTOMERS

The EU and UK Trade and Cooperation Agreement was signed on 30 December 2020. Whist there are some changes for our EU customers there are no additional changes for customers based in the UK or the rest of the world.

Important information

Many countries customs regulations require you to supply a TAX ID for clearing your shipments. Some countries call this an EORI Personal number or TAX ID (Personal). This is equivalent of a National Insurance Number in the UK. If you wish to supply this TAX ID in your quote request notes we can include the details in the Commercial Invoice to help speed up the clearance process. Alternatively the courier or custom may contact you for this information prior to clearance of your shipment. If this is not provided to the courier/customs then it could result in your shipment being delayed, returned to SWA or even destroyed by customs and you will be liable for all return shipping costs if this occurs. We encourage you to also please check any updates on importing with your local customs office to ensure you follow the rules and supply all required information.

For EU customers there will now be zero VAT charge on our services such as buyers premium and shipping with the exception of our UK based long term storage. VAT/Fees will be charged on the goods by local customs within the destination country at the corresponding rate. You will be contacted by the courier or your local customs to pay the VAT/fees applied on your goods prior to receiving your shipment. Please check your local applicable VAT/Fees rate prior to placing bids.
Please check out our terms and conditions fully prior to participating in our auctions. We cannot accept liability for bottles returned to us or destroyed by customs in the event local VAT/Fees are not paid.

EU customers can continue to send bottles to us for submission into auction. However please note UK Spirits duty will be applied upon import at a rate of £28.74 per Litre of 100% alcohol on bottles coming into the UK. As an example a 70cl of 43% alcohol would be charged at £8.65. In addition to this couriers will charge a fee for processing shipments where customs fees are applicable. This fee is approximately £11.50 per shipment although can be higher depending on the value of your shipment. Where fees are applied we will pay these on your behalf to allow the bottles to enter the UK. This will be deducted from your auction winnings.

There may be additional courier charges as a result of Brexit disruption for shipments to the EU, this is out-with our control. Where these apply our logistics team will advise on your shipping quote prior to payment.

There may be some continued disruption at borders and shipping delays and we strongly recommend utilising our long term storage facility for bottles in the short term. Find out more about long term storage here.

Due to import regulations we cannot currently ship to Sweden, Italy, Poland, Croatia, Latvia, Slovakia, Lithuania and Hungary. Spain and Estonia and there continues to be potential difficulties shipping to a handful of countries within Europe. Please check your local customs regulations and rules on alcohol imports prior to bidding. If you have an outstanding order here with us please contact us to discuss your options.

CURRENT ISSUES

France

Customers in France will be subject to a brokerage fee from UPS of $100 Euros per shipment regardless of the value of the shipment. This is on top of the other customs duties and taxes as decided by French customs. Please contact your local customs office if you wish to know more details of the customs charges.

Canada

We are currently experiencing some difficulties in shipping to Canada, please contact us for the latest information prior to bidding.

Falkland Islands

Unfortunately we are unable to offer shipping to the Falkland Islands at this current time.

 

We will continue to update this page as more information becomes available please check back often for updates.

Best wishes from all at Team SWA.